CS Summit Speaker Highlight: Processes that demonstrate the value of Customer...
You have convinced your CEO that your company needs a Customer Success team. You have assembled a team of believers (that have never done Customer Success before) to get the job done. You’ve co-opted...
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Customer Success Summit Presentation Roundup
Talk about a successful customer success event! Our venue at the Bently Reserve was jam packed with about 110 attendees, with some standing room only in the back! A big thank you to our sponsors and...
View Article8 Pro Customer Company videos you don’t want to miss
It’s not every day you get to round up the best and brightest minds who are leading teams to become pro customer companies. I was very lucky to work with a super team of executives who shared their...
View ArticleTop 10 Tweets from Sales 2.0 Conference Day 1 #S20C
Here are the top 10 tweets from today’s Sales 2.0 Conference — really cool to see Vala Afshar of Enterasys, whom we previously interviewed for the Customer Success Chronicles get some recognition by...
View ArticleTop 10 Tweets From Marketo User Summit Day 2 #mus13
Caught between catching up on Sales 2.0 Conference tweets and Marketo User Summit tweets? Check out our recap from yesterday on the Sales 2.0 conference – loads of great insight! Today, we put a focus...
View ArticleTop Tweets from #subscribed13 Day 1
Here are some of my favorite tweets from Day ONE of today’s events. “Lines between #B2C and #B2B are blurred. We live in a world of #B2Any” @tientzuo #subscribed13 — Nate Gemberling (@ngemberling)...
View ArticleWhy I think the “Internet of Customers” resonates better than Benioff’s...
The holy grail of the “internet of customers” is knowing which customer needs your attention and why. Back in March during Salesforce’s Customer Company Tour, I had posted that Marc Benioff got it...
View ArticleWe’re hitting the road! Totango Tour stopping in a city near you
We’re excited to announce the Totango Tour 2014. During our North American, multi-stop tour, we’re spreading the word about how to grow your business with Customer Success. You’ll learn how to map your...
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Does Salesforce have the Right Ingredients to Become a Customer Success...
The signs are up already at Moscone declaring Salesforce as “The Customer Success Platform,” the topic of Tuesday’s keynote at Dreamforce 2014. Whether or not it’s another stroke of marketing genius...
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Energy, Innovation and Celebration: Customer Success Summit 2015
These were the three words used to describe the annual Customer Success Summit which took place in San Francisco last week. I want to start off this post saying thank you. Thank you to all of the...
View ArticleAnnouncing the 2017 Customer Success Summit – A Letter from Totango CEO and...
Dear Customer Success Champions, I’m happy to announce that the 5th Annual Customer Success Summit is coming to downtown San Francisco February 27-28, 2017, at the Marriott Marquis. Since its inception...
View ArticleLet’s Meetup Next Week at TSW
Technology Services World (TSW). May 1 – May 3 in San Diego at the Hilton San Diego Bayfront. Where thought-provoking leaders, engaged attendees, and cutting-edge vendors converge to talk about current...
View ArticleCustomer Success Trend at TSW Spring 2018 Conference
Customer Success Buzz at TSW Customer success is hot. Notably, over 50% of the attendees at TSIA’s Spring Technology & Services World (TSW) event this year were in customer success. TSW buzzed with...
View ArticleDon’t Miss the CRM Event of the Year: SAP Customer Experience LIVE
Join Totango at SAP Customer Experience LIVE in Barcelona! In today’s world, customers expect tangible value from their relationships with vendors; businesses need to generate profits and growth. To...
View ArticleMeet Totango at Chief Customer Officer Fall 2018 Conference
The Chief Customer Officer Fall, 2018 (CCO), held September 12th-13th in San Diego, is an interactive peer-lead conference attracting senior-level customer focused professionals. Totango, the leading...
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